Palliative care services

When you or your loved one needs palliative care treatment, we are here to listen and assist. Most importantly, our palliative care services make life more enjoyable for those with life-limiting conditions.

Improving quality of life

First and foremost, we want to improve the quality of life for our palliative care patients. This means ensuring caring,  humane and dignified palliative treatment and support. Also, for those with a life-limiting condition, our Ormiston team aim to make life as enjoyable as we can. We do this through our high-quality, expertly trained palliative support staff. 

Thinking about every aspect of the patient’s life is an essential element of palliative support. So, our clinic staff are here to talk to you about what you need to have the best possible quality of life.

Finally, support for your loved ones is also essential. At this time, it’s also helpful to consider an Advance Care Plan which is a way of helping you plan for the future and make decisions easier for whānau.

Conveniently located in Flat Bush, we are an accessible option for our South Auckland palliative patients who need our support.

Palliative support services for those suffering from:

  • Cancer
  • Alzheimer’s
  • Parkinson’s
  • Dementia
  • Congestive heart failure
  • Chronic Obstructive Pulmonary Disease
  • And many more life-limiting conditions

Palliative care services include:

  • Assessment
  • Clinical care
  • Support care
  • Care coordination

Naturally, during this sensitive time, you and your family will need a caring team to support you. Understandable, this means we consider a wide range of wellbeing aspects. Importantly, physical, emotional, social and spiritual care are all covered: tinana, hinengaro, whānau and wairua.

Also, it’s good to know our team can also connect you to any other support services you may need including long term condition management or Hospice.

Health care professionals providing palliative care services

General Practitioner
Fluent in English, Cantonese, Mandarin, and various dialects. Dr Anthony Yau has a MB ChB 1979 from Sheffield. He had set up his solo GP practice at Highgate 26 years ago.
General Practitioner
Fluent in English, Malay and speaks basic Mandarin. Dr. Wong graduated from St George's University of London in 2012.
General Practitioner
Fluent in Mandarin and English. Jing is a Fellow of the Royal New Zealand College of General Practitioners (FRNZCGP).
General Practitioner
Fluent in Mandarin and English. Formally trained in China from 1985 – 1993, Dr Liu arrived in New Zealand in 1997 and is a fellow of the Royal New Zealand College of General Practitioners.
General Practitioner
Fluent in English, Hindi, Gujrati and Urdu. Dr Kohlhagen has an undergraduate medical qualification from the University of Melbourne and clinical experience in 4 countries including rural Victoria, Australia.
Nurse
Fluent in English and Mandarin. Mei is an overseas nurse and completed her Post Graduate Certificate in Health Sciences from the University of Auckland in 2008
Health Improvement Practitioner
Fluent in Mandarin, Cantonese and Malay. Mei Ling completed her Postgraduate Certificate in Mental Health and Addiction and is looking for opportunities to continue to upskill her theoretical and practical knowledge in every way.

Frequently asked questions

To join our clinic, you first need to fill out the patient enrolment forms to register with the PHO that we belong to. This is a Ministry of Health requirement. You will need to provide proof of identity and eligibility which may include the following forms of identification:

  • NZ Passport or NZ birth certificate
  • International passport with resident visa OR work visa of minimum 24-month duration

On the enrolment form you need to indicate which of our doctors (currently taking new patients) that you would like to be registered with.

Yes. As part of completing your enrollment, we request that you have a new patient screening appointment with one of our Nursing or Medical Centre Assistant team members.

This new patient appointment enables our team to work with you to better understand your current health and wellbeing.

Following the new patient appointment as above, you can book your first consultation with your nominated doctor.

All GP appointments are 15 minutes long.

  • One appointment is for a single health issue.
  • Should you wish to have a 30-minute GP appointment, it will be charge at a non-subsidized rate.
  • Depending on your age and health, one of our specialist nursing or pharmacist clinicians may be able to spend more time with you.

If you are a new patient, you will get full access to the patient portal “My Indici” once you have completed your enrolment.

Payment is required at time of consultation. Please note that unpaid accounts will incur an additional $10 monthly administration cost.

There may be additional costs for treatments/tests/materials

We recommend that you book your future appointments via your patient portal My Indici.

If you need an urgent appointment, then please phone the clinic. We have doctors available to discuss your urgent health needs on the day.

All consultations are by appointment only.

Patient portals are secure online sites where patients can access their health information and interact with their general practice. Please give us call on (09) 265 1325 or send us an email at info@ormistonmedical.co.nz, and we can set up your account.

We recommend that you plan ahead and request your repeat medicines via your patient portal My Indici two weeks before you run out. If you do not have access to a portal, you can phone us and leave a message with the nurse to organise this. Our doctors use an electronic prescribing system which can send your prescription to your local pharmacy (please specify name and location).
Under 14 years Free
14-17 years $16
18+ years $18.50
Urgent prescription $27.50
The results of tests that have been ordered by our Doctors will be available on My Indici when they have been reviewed. If your test results are of concern you will be contacted by one of our team.

We are open Monday – Friday 7:30am – 5pm.

For health services after hours visit East Care Accident & Medical, 260 Botany Road, Golflands, Auckland 2013. Their phone is 09 277 1516.

These are consultation prices only.

Under 14 Years - Free
14 - 17 years - $13
18 years & over - $19.50

Note charge is the same for in person or by phone or video as you are still receiving the same high quality health provider assessment, diagnosis and planning.

We understand that things can change on the day, but we ask that you call us to advise that you are not able to make your appointment. If we do not hear from you minimum 2 hours prior to your scheduled time, you will receive an invoice for this missed appointment.